This Shipping Policy outlines the terms and conditions under which SANKHYA EDUCATIONAL AND CHARITABLE TRUST delivers physical goods such as books and printed materials to students, donors, and beneficiaries.
By placing an order through our website or offline communication, you agree to the terms below.
1. Products Eligible for Shipping
We currently ship the following items:
- Educational books and printed study materials
- Course modules and resource kits
- Brochures and information booklets (on request)
2. Delivery Areas
We ship within India only. For international shipping or bulk institutional orders, please contact our office directly at info@sankhyaedu.org.
3. Processing Time
- All orders are processed within 3–5 working days of payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- If we are experiencing a high volume of orders, processing may be delayed. You will be notified via email or phone.
4. Shipping Charges
- Standard shipping rates are applied based on the delivery location and weight of the materials.
- Shipping fees (if applicable) will be displayed before you confirm your order.
- In some cases, delivery may be offered free of charge (e.g., for scholarship recipients or promotional programs).
5. Estimated Delivery Time
- Urban areas: 4–7 working days
- Rural/remote areas: 7–12 working days
Note: Delivery times may vary based on courier availability and external factors such as weather, strikes, or regional disruptions.
6. Courier Partners
We use reliable courier and logistics services depending on location and urgency.
7. Tracking Orders
If tracking is available, we will send you a tracking ID and courier link via SMS or email after dispatch.
8. Damaged or Missing Items
If your package arrives damaged or with missing items:
- Notify us within 48 hours of delivery.
- Share photos of the damaged parcel and contents.
- After verification, we may offer a free replacement or partial refund as per case.
9. Change of Address
To modify your delivery address after order placement, please contact us within 12 hours of placing the order. Once dispatched, changes may not be possible.
10. Delays Beyond Control
We are not responsible for delays caused by events outside our control, including but not limited to:
- Natural disasters
- Transportation strikes
- Courier delays or misrouting